Customer service improving at Ford and the Big 3?

For as long as I have been alive it has been an obvious, yet hushed secret that the customer service of Big 3 is not actually concerned with serving the customer. It always seemed that they would sh*t on your loyalty for a $3 part. Well, long behold, the times might be changing. A few days ago a friend of mine was driving to work and hit a pothole in his Mercury Sable blowing out one of the front springs. Apparently their had been a recall on the springs due to their propensity to break and puncture tires causing serious accidents. My friend took his car in and instead of fixing the faulty spring they fixed a shield around it to prevent the spring from puncturing the tire. They did nothing to fix the actual defective spring. So when it finally blew he called Ford expressing his discontent. Amazingly after 45 minutes of banter Ford told him they would warranty his springs for 150,000 miles and that he could take his car into any dealership and have it repaired at no cost to him. I am still amazed. Maybe the Big 3 has seen the error of their way and no longer intend to treat the customer as the enemy. I really hope so because I just bought a GMC.